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A question, a partnership, a problem to solve — whatever it is, our team is real, based in Lagos, and responds fast.
contact@getcoil.com
08061223238
Most questions are already answered. Try these before sending a message — you’ll get your answer faster.
Can’t fund your wallet? Transaction failed? Payment not reflecting? We’ve got you.
QR code expired, attendant can’t scan it, or fuel wasn’t dispensed after payment.
Can’t fund your wallet? Transaction failed? Payment not reflecting? We’ve got you.
You can fund your Coil wallet by bank transfer, debit card, or USSD — from any Nigerian bank. Your wallet has a dedicated virtual account number. Funds appear instantly and there is no minimum amount required.
If your payment is deducted but fuel is not dispensed, Coil automatically triggers a full refund straight back to your wallet. You do not need to call anyone — the system handles it automatically within minutes.
Yes. Your money is never held by Coil. It sits in a virtual bank account in your own name, backed by Paystack and regulated Nigerian banking infrastructure. Coil simply helps you spend it at the pump securely.
Fuel4U lets you transfer fuel credit directly to any Coil user. Search by name or phone number, enter the amount, and confirm. The fuel credit lands in their wallet instantly and can only be spent on fuel — it cannot be cashed out.
Register your company on the Coil Business portal, fund your company wallet via bank transfer, add your staff by searching their Coil phone numbers, set a monthly allowance per person, and send. Setup typically takes under 24 hours.
Yes. Unlike single-brand fuel cards, your staff can use their Coil allowance at any station on our network, regardless of brand. If one station has no fuel, they simply go to the next available one nearby.
Contact our partnerships team at info@getcoil.com or through the contact form on this page. We will walk you through verifying your licence, setting up the QR system at your pumps, and going live on the Coil map.
